Refund Policy | SonicClip

Failed generation

When a generation is confirmed failed, its charged generation credits are returned automatically. This is a credit reversal, not a cash refund. A task with an uncertain provider submission remains under review until its outcome can be established; contact support if it stays unresolved.

Completed videos

AI results vary. A completed generation normally consumes its quoted credits even if you dislike the creative result. If a video is missing, inaccessible or has a technical defect, contact us with the job ID so we can investigate and determine an appropriate remedy. Do not send passwords or payment card details.

Cancellation and refunds

Cancel subscriptions in Billing before the next renewal to stop future charges. Cancellation alone does not refund past charges or restore spent credits. For duplicate charges, unauthorized charges, unused purchases or other billing problems, contact support promptly with your account email and order number. Refund eligibility is assessed individually, subject to applicable law; this policy does not promise an unconditional refund window or limit mandatory withdrawal and consumer rights.

Approved refunds

Approved cash refunds go back to the original payment method through the payment provider. Processing time depends on the provider and your bank. Associated unused credits may be revoked and access adjusted to reflect the refunded purchase. If statutory rights require a different remedy, those rights prevail.

Contact

Email [email protected] with your order or job ID and a short description of the issue.